Return & Refund Policy
Customer satisfaction is our highest aim, while we always push to bring you the best talent & accurate product display in the market, we care about your feedback & your over-all shopping experience on Leisure Italia & the products of its partners.
That being said, we have placed the following Return/Refunds policy in place & a review system on products, please share your experience by submitting it through our Returns Center if a dispute arises.
Returns (Pre-Specified Specs / Listed Items)
Majority of the products on Leisure Italia are produced On-Demand when an order is placed.
According to this model, we have crafted below returns policy that assures the most convenience for you as our valued customers while also protecting our manufacturing partners from misuse (For more information on how we operate, please check our About-Us Page).
To be eligible for a return, items must be unused and in the same condition that you received it. It must also be in its original packaging (If Applicable)
Cancelling A Placed Order (Prior Delivery)
You can cancel any order placed on our website within 24 Hours of placing it, after 24 Hours, your order moves into production, any cancellations post above mentioned period will exclusively be subject to below policies & return scenarios.
Policies & Return Scenarios (Post Delivery)
Below policies lasts 14 days. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange, but warranty will still apply, return delivery charges will apply if the product is not returned on-delivery.
Product Not Matching The Listing:
We offer hassle-free return for a product delivered not matching what is specified on the product page of the listing, please submit your request on our Returns Center to initiate a return, kindly note that if the returned item upon inspection is found to be matching the listed product, the refund request will be rejected or a resolution for exchange will be presented by reply on the request submitted.
Damaged Goods:
We approve refunds on the items received damaged or malfunctioned severely, we don’t charge return fee’s on severely damaged items, if it happens you received damaged goods, you can ask for an exchange delivered to you as soon as possible from the date of submitting your request on our Returns Center.
We will arrange the return for you, once we receive the product, we will inspect the cause of damage, depending on the severity of the damage, we will approve or reject a Refund or offer Complete Exchange of The Items (exchange is Exclusive in the scenarios of Delivery Caused Issues or Minor Damages)
Late Delivery:
We deliver according to the date set on your cart page while placing an order, if your order doesn’t have a delivery date set, we will de-facto deliver any order in 10 Working Days (15 Days Total) unless instructed otherwise to customer care, If the delivery was delayed severely (30 Days+) we will offer a full refund plus a compensation for the delay to be used with any future orders, you can submit & manage a cancellation for the order easily on our Returns Center.
Change of Mind:
Cancellations related to change of mind can be applied within 24 Hours of placing the order for a full refund, if change of mind occurs post 24H, refund can only be applied in the form of Store Credit Refund.
Product Did Not Fit / Wrong Dimensions:
Please note that all our products has clear specifications in terms of sizing on the listing, we highly recommend taking measurements at home/office prior placing your order on Leisure Italia, if the dimensions listed are not suitable for your space, kindly request for Sizing Customization from our customer care prior placing your order. Return/Refund applies to such a scenario only in Store Credit.
——
Returns (Customized Orders / Custom Specifications)
Custom Made orders are made specifically according to your requirements, any customized orders cannot be re-listed on the website or re-stocked, hence,
Please note that refunds are not applicable for any custom-made furniture orders, custom-made items are created according to the customer’s tailored specifications & cannot be refunded, kindly make sure you are certain of your requirements before placing a customized order with Leisure Italia.
Damaged Custom Orders:
If your custom order arrived damaged, we do however offer a complete hassle-free exchange, we will schedule with you suitable time for return & process a newly made item as fast as possible + a compensation of 300 AED on your next order, Please submit your request on here on our Returns Center
—-
Exempt Goods
Several types of goods are exempt from being returned. Perishable goods such as flowers, plants, pillows, bed sheets, carpets & rugs cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
– Gift cards
To complete your return, we require a receipt or proof of purchase.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your card issuing bank, it may take some time before your refund is officially posted depending on each bank’s processing periods.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@ Leisureitalia.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Gulf Cooperation Countries (GCC) Shipping & Policy:
Thank you for shopping with Leisureitalia ! We want to ensure your complete satisfaction with your furniture purchase. Please review our return policy below for the Gulf Cooperation Countries (Saudi Arabia, Oman, Kuwait, Bahrain & Qatar):
- Delivery Timeframe: We strive to deliver your furniture order within 20 days to any of the mentioned Gulf Cooperation Countries. If there are any delays, we will notify you promptly.
- Returns: We accept returns under the following conditions:
– Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service within 48 hours of delivery to report the issue. We will arrange for a return and provide a replacement or refund.
– Incorrect Item: If you receive an item different from what you ordered, please contact our customer service within 48 hours of delivery. We will arrange for a return and provide the correct item or refund.
– Change of Mind/Sizing Issue: Please make sure you take measurements & compare with the sizes on the listing, If you change your mind about the furniture purchase, we accept returns within 14 days from the delivery date. However, please note that shipping charges for the return will be borne by the customer. The returned item must be in its original condition, unused, and with all original packaging intact.
– Delayed Order Refund: If your order is delayed for more than 30 days, we apologize for the inconvenience caused. In such cases, we will offer you a discount refund of 500 AED as compensation for the delay.
– Shipment Insurance: All our shipments are insured. If you do not receive your order within the specified timeframe or if the order is lost during transit, we will issue a full refund to the customer.
Please note:
- Refunds will be processed using the same payment method used during the purchase.
- Customized or made-to-order furniture items may have different return policies, for such conditions, please check the customized products policy above as it applies the same on GCC as UAE.
If you have any further questions or require assistance regarding our furniture product return policy, please contact our customer service team. We are here to help you!